Privacy Policy

Last Updated: 11/17/2023

At Spark DNA LLC, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.

By accessing or using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal information:

     a. Information You Provide to Us:

  • Contact Information: This may include your name, email address, postal address, and phone number when you subscribe to our updates or contact us.
  • Account Information: If you create an account with us, we may collect your username and password.
  • Payment Information: If you make a purchase, we collect payment information such as credit card details or other financial information necessary to complete the transaction.
  • Health Information: For genetic health screening services, we may collect health-related information as required for the specific tests you choose.

     b. Information We Collect Automatically:

  • Usage Information: We collect information about your interactions with our website, including your IP address, browser type, operating system, and pages viewed.
  • Device Information: We may collect information about the device you use to access our website, such as device type, unique device identifiers, and mobile network information.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your browsing behavior and preferences. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We may use your personal information for the following purposes:

  • To provide, maintain, and improve our services.
  • To process transactions and send transaction notifications.
  • To respond to your inquiries and provide customer support.
  • To send you updates and promotional materials.
  • To comply with legal obligations.

3. Disclosure of Your Information

We may share your personal information with:

  • Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, labs, and shipping companies.
  • Professional Partners: We may share information with professional partners (e.g., healthcare providers, family law attorneys) as needed to fulfill our services.
  • Legal Requirements: We may disclose your information to comply with legal obligations, protect our rights, privacy, safety, or property, or to respond to law enforcement requests.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is entirely secure.

5. Your Choices

  • You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in the emails we send.
  • You have the right to access, correct, or delete your personal information. You can do so by contacting us using the information provided below.

6. Updates to this Privacy Policy

We may update this Privacy Policy to reflect changes to our practices or for other operational, legal, or regulatory reasons. The "Last Updated" date at the top of this page indicates when this Privacy Policy was last revised.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

1901 Harrison Street, Suite 1100
Oakland, CA 94612