1901 Harrison Street,
Suite 1100
Oakland, CA 94612
(510) 345-9154
support@sparkdna.com
$9.99
$12.99
**PLEASE READ THE FOLLOWING PRIVACY POLICY VERY CAREFULLY**
**THIS POLICY CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU.**
We at Spark DNA take privacy very seriously. We are committed to safeguarding your information with the same care that we apply to our own. Spark DNA LLC (hereafter also referred to as “Spark DNA,” “Spark,” “we,” or “us”), encourages you to familiarize yourself with this Privacy Policy, which comprises various sections addressing different privacy concerns.
Spark DNA’s Privacy Policy is composed of the following sections:
- Our Privacy Promise
- Cookie Policy
- Do Not Sell My Personal Information
- Your California Rights
- Your Nevada Rights
- International Restrictions
- HIPAA Notice of Privacy Practices
- Contact Us
This Privacy Policy explains what information we collect about you, how we collect it, how we use it, with whom we may share it, and what choices you have regarding your information. This Privacy Policy is an integral part of our Terms of Service, which establishes the terms and conditions of use for all visitors to www.sparkdna.com (the “Site”) as well as any individuals or entities using our laboratory testing or telehealth services (the “Services”). By accessing and using the Site and/or our Services, you acknowledge that you have read and understood this Privacy Policy, and you accept and consent to our privacy practices, including the uses and disclosures of your information described herein. You further agree to comply with our Terms of Service. Additional privacy policies, including specific HIPAA Notices of Privacy Practices, may apply to data you submit to third-party healthcare providers through our Services.
If you have an unresolved privacy or data use concern that we have not satisfactorily addressed, please contact us at support@sparkdna.com or 510-345-9154.
At Spark DNA, we may collect certain identifying information from or about you in connection with your use of or submissions to our website (the "Site"). This information includes, but is not limited to, your name, address, date of birth, email addresses, health information, and credit card number (collectively referred to as "Collected Information"). Any health information collected is done so in the course of providing services to you via the Site or a telephone consultation. The use of such health information is governed by this Privacy Policy and any applicable third-party HIPAA Notice of Privacy Practices. Additionally, we may retain the content of and metadata regarding any correspondence you have with us or our representatives, regardless of the mode of communication used. This information helps us improve the Site, online content, materials, and services we provide, and enables us to respond more effectively to inquiries.
Similar to other websites, the web servers used to operate our Site may collect certain data related to you, your equipment, and the method of communication used to access the Internet and our Site. For security purposes and to ensure the integrity of our Site, we may combine components of this data with Collected Information that may identify you. Unless otherwise described in this Privacy Policy, such identifying information will be used solely for our business purposes. Additionally, the information we collect may include details such as the Internet Protocol (IP) address assigned to your computer, specific pages accessed on the Site or prior to visiting the Site, and the duration of your visit. We utilize this information to help administer the Site and its servers, generate statistical data, monitor and analyze Site traffic and usage patterns, and enhance the Site's content and delivery of services, including online content and materials.
In addition to the uses described above or in our Terms and Conditions of Use, Spark DNA may utilize the information collected from or about you for various purposes:
We retain your information as long as your account is active or as needed to provide services. Additionally, we may retain and use your information to comply with legal obligations, resolve disputes, and enforce agreements. Collected Information may be stored in the United States or transferred to other countries.
If you wish to receive promotional emails, we will use your name and email address for this purpose. You can opt out of receiving promotional emails by following the unsubscribe instructions included in our emails, adjusting email preferences in your account settings, or contacting us at support@sparkdna.com.
We value your privacy and share your personal information only as described in this Privacy Policy or the Notice of Privacy Practices. We do not sell your personal information to third parties.
When interacting with Spark DNA or our representatives through the Site, you have control over the information you supply, questions or comments you submit, and whether you wish to receive further information. You can also choose the method of communication for receiving information.
At Spark DNA, we maintain commercially reasonable security measures to protect the information we collect, both during transmission and once received. When you provide sensitive information such as your credit card number on our Site, we encrypt the transmission of that information using secure socket layer technology (SSL). However, please be aware that while we take steps to safeguard your information, no method of storage or transmission over the internet is completely secure. Therefore, we cannot guarantee the absolute security of any information you transmit or supply to us, or communications conducted on or through the Site. If you become aware of any breach or suspected breach of our Site's security, this Privacy Policy, or our Terms of Service, please notify us immediately.
From time to time, we may modify our privacy practices and this Privacy Policy to comply with changes in legal or regulatory requirements, adapt to our evolving business practices, or better serve your needs and those of our customers. If we make material changes to this Privacy Policy, we will notify you by email (sent to the email address specified in your account) or through a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
In addition to this Privacy Policy, Spark DNA provides a Notice of Privacy Practices to everyone who engages with our services through this website. This Notice of Privacy Practices, also known as a "HIPAA Notice," outlines how health information about you may be used and disclosed, and how you can access this information. Within the HIPAA Notice, we explain how we use and disclose health information about our patients, outline patient rights, and describe our obligations concerning the use and disclosure of Personal Health Information (PHI). We encourage you to review our Notice of Privacy Practices to understand your rights and how we protect your privacy. For more information on your privacy, please refer to our Notice of Privacy Practices.
Cookies are small, sometimes encrypted text files that websites store on computer hard drives when you visit them. They help users navigate websites efficiently and provide information to the website owner. To learn more about cookies, including how to view, manage, and delete them, please visit All About Cookies or read our Cookie Policy.
When you visit our website, we may place a “cookie” or other online tracking device (e.g., web beacons) to enhance your experience by recognizing you when you return. These cookies may collect information such as your IP address or actions taken on our website (clickstream data), helping us improve site functionality.
We also use cookies from Google Analytics to measure how visitors use our site. The data collected includes site traffic reporting, unique visitor counts, and content optimization. Although Google Analytics logs this data on our behalf, we control its use. If you prefer not to participate, you can opt out of this tool here.
Web browsers often allow you to erase existing cookies, block new cookies, or receive alerts when encountering them. Note that blocking cookies may limit certain features of our site.
We may track the websites and pages users visit within our site to determine popular Spark DNA services. This data helps us deliver targeted advertising to customers interested in specific subjects. To opt out of interest-based advertising, visit the Digital Advertising Alliance’s Choices page.
However, we do NOT collect personally identifiable information about your online activities across third-party websites or services. We also do NOT respond to automated browser signals regarding tracking mechanisms, including “do not track” instructions. For more details on how Spark DNA uses cookies, please read our Cookie Policy.
PLEASE READ THIS COOKIE POLICY CAREFULLY BEFORE USING THIS SITE.
This Cookie Policy explains when and why Spark DNA (“Spark,” "we," or "us") and our marketing partners use cookies and similar tracking technologies on our websites, applications, advertisements, and related services, including mobile-optimized sites and mobile applications ("Apps") (collectively referred to as the "Sites"). We also refer to the Sites, along with the information and services available through them, as the "Services."
Cookies are small pieces of text that store information on web browsers (such as Google Chrome, Mozilla Firefox, Safari, Microsoft Edge). Each web browser that accesses a website is assigned a unique cookie, and different cookies serve different purposes.
Session Cookies: These cookies are specific to a particular visit and carry information as you view different pages within our website. Session Cookies expire and delete themselves automatically after a short period, such as when you leave the site or close your browser.
Persistent Cookies: These cookies enable us to recognize you when you visit our site and remember your preferences. Persistent Cookies are stored on your browser or mobile device until you choose to delete them, or they expire based on their duration.
Third-Party Cookies: Placed by someone other than us, these cookies gather browsing activity across multiple websites and sessions. They are typically Persistent Cookies stored until you delete them or they expire based on the time period set by the Third-Party Cookie.
Web Beacons: Graphic image files embedded in a web page to monitor activity, Web Beacons collect data such as browser information (like your IP address), the URL of the page containing the Web Beacon, and the type of browser accessing the site.
Application SDKs: Third-party software development kits embedded in mobile applications to collect information about app activity and the device on which the application runs.
Other Tracking Technology: We and our Marketing Partners use various other tracking technologies to recognize individual user devices, remember user preferences, track user access and usage of the Services, analyze trends, and personalize content and advertising. This technology may collect information from your browser or mobile device, such as your IP address, unique device identifier, browser information, preferences and settings, Cookies, and details about the content you have viewed and actions taken.
Cookies used on our site serve various purposes:
Essential Functionality: These Cookies are necessary to access certain areas of the Site. For example, they enable us to identify customers with accounts and ensure access to specific content.
Important Functionality: These Cookies remember your preferences, such as user name, preferred language, or region, to provide enhanced and personalized features. They may also support requested Services, such as video playback.
Performance and Analytics: These Cookies help us analyze how visitors use the Site and monitor its performance. The information gathered helps us improve the Site's performance and our Services.
Advertising: These Cookies allow us and third parties to analyze how visitors use the Site and monitor advertising campaign performance. Information collected via Cookies may be obtained directly by us, our partners, or third-party advertisers and their ad servers.
Advertising platforms may deploy their own Cookies or Other Tracking Technologies on our Site. We do not control how third parties use Cookies or manage the information they collect through these technologies on our Site. To understand how Google may utilize information gathered from your use of our Site, please visit Google's Privacy Policy.
The specific providers we collaborate with may change over time. Here is a list of some of our marketing partners:
Marketing Partners
When your browser, app, or device communicates with the servers of these third parties, they can gather information such as your IP address, page header details, browser or device specifics, akin to your direct interaction with their websites or apps. These companies may use this data to deliver tailored advertisements on non-Spark DNA websites, applications, and services. Spark DNA may engage with these companies directly between our web servers, outside of your browser or device.
Many of these third parties provide information regarding their data collection practices and may offer opt-out features on their websites. We encourage you to review the privacy policies of each of our marketing partners to better understand the available controls. Please revisit this Cookie Policy periodically for the latest details on our marketing partners.
Most browser software can be configured to reject Cookies. Instructions on how to adjust your browser settings to reject Cookies can typically be found in the “Help,” “Settings,” or “Preferences” section of your browser’s toolbar. If you choose to reject our Cookies, some functions and conveniences of our Site may not operate correctly. However, accepting our Cookies is not required to effectively utilize most features of the Site. If you have inquiries about rejecting Cookies on your specific device, please consult the device manufacturer.
Please be aware that in order to utilize certain opt-out services, such as those provided by the Network Advertising Initiative and the TRUSTed Ads™ program, you must not reject all Cookies. These opt-out mechanisms operate by placing Cookies on your browser that enable the opt-out functions. "Opt-Out Cookies" are used, for example, to prevent the placement of Cookies for targeted advertising.
Certain companies that serve ads offer options to prevent data collection via Cookies. To opt out, you must manage these settings on each individual site. You can also opt out of Cookies from multiple ad servers by visiting the Network Advertising Initiative opt-out site or clicking here. This website also provides access to the privacy policies of these ad servers. For additional resources on opting out of advertising and related Cookies, visit the World Privacy Forum’s Site.
Please note that your decision to opt out of tailored advertising is specific to the browser or mobile device you are using. If you opt out on one device and wish to apply this choice to another device, you must opt out on each device individually. To provide you with more control over your privacy choices, Spark DNA has implemented an opt-out mechanism for email marketing campaigns. You can unsubscribe at the bottom of any of our marketing emails or by contacting us at support@sparkdna.com. Please note that even if you opt out of our marketing campaigns, you may still receive generic advertisements for our Services. The Site does not respond to web browser “do not track” signals.
Spark DNA reserves the right to modify this Cookie Policy at any time, and any revisions will become effective immediately upon posting unless otherwise indicated. We recommend checking this Cookie Policy periodically to stay informed about the latest updates regarding the use of Cookies on the Site.
Spark DNA does not sell our customers' personal information. Similar to most websites, our site utilizes cookies and other technologies to engage with third parties and service providers for activities such as website analytics and advertising. Our Cookie Policy outlines how you can manage cookies and other tracking technologies on the Site. You must follow the steps outlined in our Cookie Policy to exercise this control as we are unable to do so on your behalf.
We have established a process for California residents to indicate their preference to opt out of the potential future sharing of their personal information with third parties. Please contact us at support@sparkdna.com or call us at (510) 345-9154 to record your California opt-out preference.
Please be aware that indicating your California opt-out preference will NOT alter how cookies operate on our websites; you must take the actions specified in our Cookie Policy to manage cookies. Additionally, indicating your California opt-out preferences will NOT unsubscribe you from receiving text messages or email communications from us. To unsubscribe from these communications, follow the instructions provided in any text message you receive from us or click the unsubscribe link in commercial emails.
For more information about the California Consumer Privacy Act (CCPA) or our privacy practices in general, please visit the California Attorney General's website at https://oag.ca.gov/privacy/ccpa.
Individuals in California or other jurisdictions may have certain data subject rights, subject to specific limitations and restrictions. These rights may include:
If you would like to exercise your privacy rights or have questions regarding these rights, please contact us at (510) 345-9154 or send your request via email to support@sparkdna.com.
California's "Shine the Light" law (Civil Code Section § 1798.83) allows users of our Site who are California residents to request certain information about our disclosure of their personal information to third parties for direct marketing purposes. To make such a request, please email us at support@sparkdna.com or write to us at:
Spark DNA Services, LLC
Attention: Privacy Officer
1901 Harrison St Ste 1100, Oakland, CA 94612, USA
Please indicate "California Rights" in the subject line of your email. Spark DNA does not sell your personal information as defined by this law. We will document and respect all verifiable requests related to data collection, the right to opt-out of sharing, the right to opt-out of selling, and the right to delete (except as required by certain public health institutions such as the California Department of Public Health or the Centers for Disease Control and Prevention) in the event of any changes to this practice.
Nevada SB 220 provides consumers who are Nevada residents with the right to opt-out of the sale of covered personal information that a website operator has collected or will collect about them. Spark DNA does not sell personal information as defined by this Nevada law, but we will document and respect verifiable opt-out requests if we change this practice.
Nevada residents can submit opt-out requests to support@sparkdna.com. Please indicate "Nevada Rights" in the subject line of your email. Please note that submitting your Nevada opt-out preferences in this manner will NOT unsubscribe you from receiving text messages or email communications from Spark DNA. All consumers, including Nevada residents, can manage their communication preferences by following the instructions provided in any text message or commercial email.
Spark DNA is a U.S.-based company that provides affordable genetic testing services online to individuals within the United States. We partner with certified lab locations across the United States to deliver our services. Spark DNA is intended solely for use by individuals within the United States. Please refrain from accessing or using our website or services if it is illegal to do so in your jurisdiction, or if you reside in or are a resident of a country that is part of the European Union.
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
At Spark DNA and its affiliates, we are dedicated to safeguarding the privacy of your identifiable health information, also known as “protected health information” (PHI). This includes laboratory test orders, test results, and invoices for the services we provide.
Spark DNA is required by law to maintain the privacy of your PHI and provide you with this Notice of our legal duties and privacy practices upon request. This Notice outlines our legal obligations, privacy practices, and your patient rights under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). We must adhere to the terms of this Notice currently in effect and notify affected individuals in the event of a breach involving unsecured protected health information. Please note that this Notice does not apply to non-diagnostic services we provide.
We use your PHI for treatment, payment, healthcare operations, and other purposes permitted by law. While not every use or disclosure is listed in this Notice, all of our uses or disclosures of your health information will fall into one of the following categories:
To use or disclose your health information for purposes not covered by this Notice, we require your written authorization. You have the right to revoke any authorization at any time. Upon revocation, we will cease using or disclosing your health information for the purposes stated in your authorization, except to the extent actions have already been taken based on your authorization.
At Spark DNA, we provide laboratory testing services for physicians and healthcare professionals, utilizing your information within our testing processes. We disclose your health information to authorized healthcare providers who order tests or require access to your test results for treatment purposes. This may include sharing information with pathologists to assist in interpreting your test results or contacting you to obtain another specimen, if needed.
We prioritize the confidentiality and security of your health information, ensuring that it is only accessed by authorized individuals involved in your care and treatment.
At Spark DNA, we use and disclose your protected health information (PHI) for billing and payment purposes. For example, we may disclose your PHI to obtain payment for the services we provide.
Spark DNA may use and disclose your PHI for activities necessary to support our healthcare operations. This includes performing quality checks on our testing, conducting internal audits, arranging legal services, or developing reference ranges for our tests.
Spark DNA may share your PHI with other companies or individuals known as "Business Associates" who require this information to provide services to us. These Business Associates are contractually obligated to maintain the privacy and security of your PHI.
We may use and disclose your PHI as required by law.
At Spark DNA, we may use and disclose your protected health information (PHI) in certain situations related to law enforcement activities and legal proceedings. This includes:
We may also disclose your PHI as required to comply with a court or administrative order, subpoena, discovery request, or other legal process during a judicial or administrative proceeding.
As permitted by HIPAA, we may disclose your PHI to various entities including:
Additionally, we may disclose relevant PHI to family members, friends, or designated individuals involved in your care or payment related to your care. This could also extend to those assisting in disaster relief efforts to inform others about your condition, status, or location.
You have the right to access your protected health information (PHI) that we have created, including your test results. At Spark DNA, you can access your test results conveniently online by logging into your account on our secure platform. Alternatively, you may also contact us directly at (510) 345-9154 to request access to your test information.
You have the right to request amendments to your protected health information (PHI) by making a written request to support@sparkdna.com. Please note that we may deny the request in certain cases, such as if we determine that the PHI is accurate. If your request for an amendment is denied, we will provide you with a written explanation of the reason for the denial and additional information regarding further actions that you may take.
You have the right to receive a list of certain disclosures of your PHI made by us in the past six years from the date of your written request. Please be aware that this list does not include disclosures made for purposes of treatment, payment, healthcare operations, or certain other purposes as permitted by law.
You may request that we agree to restrictions on certain uses and disclosures of your PHI. Please note that we are not required to agree to your request, except in certain situations.
You have the right to request that we send your health information by alternative means or to an alternative address, and we will accommodate reasonable requests.
You have the right to obtain a paper copy of this Notice upon request.
To exercise your patient rights, including requesting amendments, accounting of disclosures, restrictions on uses and disclosures, or confidential communications, please write to us or send an email with your specific request. You may also request a form to complete to obtain a copy of your test results. Spark DNA will consider your request and provide you with a response.
If you believe your privacy rights have been violated or if you have any questions about this Notice, please contact us:
You may also reach out to our Privacy Officer directly at (510) 345-9154
You have the right to file a complaint with us or with the Secretary of the U.S. Department of Health and Human Services, Office for Civil Rights. Spark DNA will not retaliate against any individual for filing a complaint.
To file a complaint with us or inquire about this Notice, please use the contact information provided above.
Spark DNA and its affiliates comply with applicable federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude people or treat them differently because of these characteristics.
If you believe that Spark DNA has discriminated against you or your minor child based on the factors mentioned above, you can file a grievance with us at the address or email provided above.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, using the following methods:
We value your privacy and are here to assist you. If you have any questions, concerns, or feedback regarding the privacy of your personal and health information, please reach out to us at:
For medical inquiries, questions about our process, or service-related issues, please call us at (510) 345-9154 to speak with a representative.
By accessing or using the Site, you acknowledge that you have read, understand, and consent to our privacy practices and the uses and disclosures of information collected about you. You also agree to be bound by the [Terms of Service](insert URL to Terms of Service) applicable to you.
